IT Managed Services
Here at Comprendo we offer several different packages to suit your IT needs…
We have a fully managed service which includes dealing with most 3rd party applications, telephones and backup – through to our Ad Hoc service, which you call us if you need us and we will be there!
We will happily tailor make a package around you and your company’s needs, so if you want to discuss any of these details, please call us on 0345 5274394.
Platinum – Fully Managed Solution
This is a fully outsourced solution which is managed from our data centre and deployed to you via Microsoft Remote Desktop/Terminal server technologies. We are able to assist you with all your IT needs and provide the solutions, including:
We will establish what your requirements are and build a solution that is perfect for you. A solution that is reliable, secure and best of all, THAT JUST WORKS!
Gold – IT Support Services
Opposed to sitting back and waiting for things to happen, we pride ourselves in being pro-active. This includes keeping you informed of technologies that may help you. We will never recommend any new products simply because there is a monetary incentive in it for us.
We aim to be your IT Department – part of our business becomes a part of your business! Our aim is for you to get the best out of your IT – to this end we offer a personal service and are people you can talk to!
Silver – Pro-Active Monitoring
Having worked in busy IT departments, we understand that you can’t simply wait for problems to develop and manifest themselves. You have to proactively make an effort to flush the problems out, and once found, solve them!
Many problems can be prevented by a Daily, Weekly or Monthly preventative maintenance schedule. Take for example a hard drive that has filled up overnight. It could take an engineer 10 minutes to prevent this from happening or it could take an engineer a few hours of downtime to fix the problem.
Again, like all our solutions, we will sit down with you and assess what IT infrastructure you have and recommend the best plan of action. The early bird catches the worm (or Virus).
Bronze – Ad-Hoc IT Support
A very simple solution: Should you require help with any of your IT Products or Solutions, we can provide a service at a fixed hourly or daily rate.
Do you have an emergency that needs immediate attention? Perhaps you have a project that needs completing, or maybe you just want to put us to the test before signing a maintenance contract. Whatever your reason, we will provide a professional and reliable service.