Our telephone systems run off an Asterisk server. We have offices in the UK, Switzerland and South

Africa.

When out of the office, I use X-Lite to connect to our Phone

System. Until recently this worked well but in the last 3 weeks my calls have been disconnected or hung up after 30 seconds. This happened with every

call.

If I phoned the number back straight away, the call lasted until I chose to end it.

target="_blank">Counterpath (the developers of X-Lite) do not offer support for the free X-Lite program. I did eventually find the answer to my problem

after browsing forums.

This is what I found. First go to the options and choose Advanced. Then click the network button. Under the section

“Call Inactivity” take a tick out of the box “In times of network disruption, automatically hang up calls after:” (default setting is 30

seconds).

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Another setting you can check is under the Account Properties  then the Advanced Tab. In the second section

“Advanced Options”, take a tick out of the box “Send SIP-keep alives”.

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These settings will stop your

X-Lite from disconnecting a call automatically after 30 seconds.

If you are interested in upgrading your phone system or would like to find

out more about Asterisk, visit the contact page on the Comprendo website to locate your nearest

office. Contact us on 0845 527 4394 or email us.