Gold

    IT SUPPORT SERVICES

• Our support and maintenance contracts are perfect for any

  business application, from 1 to 200 users.

• We can either take complete ownership of your IT systems or complement any in-house IT staff you

  may already have.

• Each business is unique, and therefore each one of our support contracts is tailor-made to YOUR requirements.
• Support Contracts offer excellent value for money and allow you to budget for your yearly IT costs.

Opposed to sitting back and waiting

for things to happen, we pride ourselves in being pro-active. This includes keeping you informed of technologies that may help you. We will never recommend

any new products simply because there is a monetary incentive in it for us.

We aim to be your IT Department – part of our business becomes a part of

your business! Our aim is for you to get the best out of your IT – to this end we offer a personal service and are people you can talk

to!

     

Silver

    PRO-ACTIVE MONITORING

Having worked in busy IT departments, we understand that you can’t simply wait

for problems to develop and manifest themselves. You have to proactively make an effort to flush the problems out, and once found, solve them!

Many

problems can be prevented by a Daily, Weekly or Monthly preventative maintenance schedule. Take for example a hard drive that has filled up overnight. It

could take an engineer 10 minutes to prevent this from happening or it could take an engineer a few hours of downtime to fix the problem.

Again, like

all our solutions, we will sit down with you and assess what IT infrastructure you have and recommend the best plan of action. The early bird catches the

worm (or Virus).

      

Bronze

    AD-HOC IT SUPPORT

A very simple solution: Should you require help with any of your IT Products or

Solutions, we can provide a service at a fixed hourly or daily rate. Do you have an emergency that needs immediate attention? Perhaps you have a project that

needs completing, or maybe you just want to put us to the test before signing a maintenance contract. Whatever your reason, we will provide a professional

and reliable service.

    ADDITIONAL

SERVICES

SITE ANALYSIS & RECOMMENDATIONS

• We understand that if you wanted to know all

  there is to know about IT, you would be doing what we do. So if you have outgrown your current solutions, or want to stay ahead of your competitors, we will

  be more than happy to come in and assess what you have and make sensible recommendations.

 

IT SUPPORT

SERVICES

• Hardware and Software installations
• Hardware Diagnostics and Upgrades
• Software Updates

  & Optimization

• Optimize system configuration for maximum performance
• Update virus definitions and scan for

  viruses

• Update Spyware definitions and scan for Adware, Malware or Spyware
• Certified Hardware Cleaning
• Network and Internet security
• Backup System monitoring
• Anti-Virus Installations & Updates
• Firewall

  Installations & Updates

• Install latest operating system updates and service patches
• Install up-to-date security

  patches

• Intrusion detection (IDS)
• Removal of device conflicts & system lags
• Maximize system

  resources

• Assist users with computer related problems
• Answer employee questions
• Training on new equipment

  or programs

• Software Licensing compliance