Comprendo BLOG - IT Support by Professionals for Professionals » IT Support Harrogate

IT Support Harrogate

admin — Wed, 18 Nov 2009 22:56:55 +0000

href="http://www.comprendo.co.uk/wordpress/wp-content/uploads/2009/04/logo_sqr1.png">

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Comprendo is happy to now be serving Harrogate in its IT Support, Mail and VOIP

Needs,

Please visit our main site at www.comprendo.co.uk or call 0845 527 4394 for a

full list of our IT Managed Services in Harrogate

FULLY MANAGED SOLUTION

This is a fully outsourced solution

which is managed from our data centre and deployed to you via Microsoft Remote Desktop/Terminal server technologies.
We are able to assist you with all

your IT needs and provide the solutions, including:

Front-End Business Application (custom designed around your needs)
Email
(Microsoft Exchange Server)
Data Storage
Backups
Telephone System
Microsoft Office
Most 3rd Party Applications

We will establish what your requirements are and build a solution that is perfect for you. A solution that

is reliable, secure and best of all, THAT JUST WORKS!

Gold

IT SUPPORT SERVICES

Our support and maintenance contracts are perfect for any
business application, from 1 to 200 users.
We can either take complete ownership of your IT systems or complement any in-house IT staff you
may already have.
Each business is unique, and therefore each one of our support contracts is tailor-made to YOUR requirements.
Support Contracts offer excellent value for money and allow you to budget for your yearly IT costs.

Opposed to sitting back and waiting

for things to happen, we pride ourselves in being pro-active. This includes keeping you informed of technologies that may help you. We will never recommend

any new products simply because there is a monetary incentive in it for us.

We aim to be your IT Department – part of our business becomes a part of

your business! Our aim is for you to get the best out of your IT – to this end we offer a personal service and are people you can talk

to!

Silver

PRO-ACTIVE MONITORING

Having worked in busy IT departments, we understand that you can’t simply wait

for problems to develop and manifest themselves. You have to proactively make an effort to flush the problems out, and once found, solve them!

Many

problems can be prevented by a Daily, Weekly or Monthly preventative maintenance schedule. Take for example a hard drive that has filled up overnight. It

could take an engineer 10 minutes to prevent this from happening or it could take an engineer a few hours of downtime to fix the problem.

Again, like

all our solutions, we will sit down with you and assess what IT infrastructure you have and recommend the best plan of action. The early bird catches the

worm (or Virus).

Bronze

AD-HOC IT SUPPORT

A very simple solution: Should you require help with any of your IT Products or

Solutions, we can provide a service at a fixed hourly or daily rate. Do you have an emergency that needs immediate attention? Perhaps you have a project that

needs completing, or maybe you just want to put us to the test before signing a maintenance contract. Whatever your reason, we will provide a professional

and reliable service.

ADDITIONAL

SERVICES

SITE ANALYSIS & RECOMMENDATIONS

We understand that if you wanted to know all
there is to know about IT, you would be doing what we do. So if you have outgrown your current solutions, or want to stay ahead of your competitors, we will

be more than happy to come in and assess what you have and make sensible recommendations.

IT SUPPORT

SERVICES

Hardware and Software installations
Hardware Diagnostics and Upgrades
Software Updates
& Optimization
Optimize system configuration for maximum performance
Update virus definitions and scan for
viruses
Update Spyware definitions and scan for Adware, Malware or Spyware
Certified Hardware Cleaning
Network and Internet security
Backup System monitoring
Anti-Virus Installations & Updates
Firewall
Installations & Updates
Install latest operating system updates and service patches
Install up-to-date security
patches
Intrusion detection (IDS)
Removal of device conflicts & system lags
Maximize system
resources
Assist users with computer related problems
Answer employee questions
Training on new equipment
or programs
Software Licensing compliance

How to Reset T5135 T5000 Thin Client

admin — Tue, 03 Nov 2009 16:05:51 +0000

We needed to reset a few T5135 HP Thin clients for a customer in York, but as per usual the

documentation was a bit sketchy. Its really quite simple:

Ensure that you have a USB PEN that is smaller than 2gb, we have seen issues with
booting if a larger pen is used see
href="http://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1257263495784+28353475&threadId=1285447">http://forums13.it

rc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1257263495784+28353475&threadId=1285447
Download the latest
software update from HP @
href="http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3341343&lang=en&cc=us&taskId=135&prodTypeId=12454&pr

odSeriesId=3341342">http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3341343&lang=en&cc=us&taskId=135&prodTypeI

d=12454&prodSeriesId=3341342
Insert the USB Pen and boot.

Thats about it, all done. You now have a system which is at

its factory default again

How to factory reset HP Thinclient T5145.

admin — Tue, 27 Oct 2009 15:22:45 +0000

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Recently we ordered 20

T5145 HP Thin Clients for a customer with offices in Skipton, Leeds and Harrogate. What we didnt realise at the time was that these were refurbished units

with a full HP warranty.

The T5145 clients had not been reset after the refurb, so after plugging them in, they still had all the settings from

previous remote desktop connections. More importantly, these thin clients were password protected and thus we had no choice but to do a factory reset, But

How?

Boot Up the thin client
After about 30 seconds, with the HP logo on the screen and the progress monoitor at the
bottom of the screen, you will see 3 little dots appear on middle of screen.
At this stage tap the F9 key
If it has worked
the word “reset” will come up on the page.

Done!

Any further questions or IT support, please dont hesitate to contact us on

08455274394 or visit our website at www.comprendo.co.uk

Backup Exec – Cannot run utilities (Inventory & Eject)

David — Fri, 16 Oct 2009 12:39:14 +0000

When you try run the utility tasks manually, they fail. You may get a similar error:

Schedule

an eject, the job starts running (or initialising). A few minutes later the Job Status changes from “Running” to “Communication Stalled”. Then after 15

minutes the job fails. The same happens when trying to run an inventory.

The solution is as follows:

Go to the Devices tab and right-click on

the media server. Choose the pause option and leave it paused for a few seconds. Then un-pause it. Next re-start the Backup Exec services. Once the services

have re-started, you should have no trouble running the utility operations.

Need help with your backup devices or IT related issues? Contact

Comprendo either via email, call 0845 527 4394 or find your nearest branch via our website:

href="http://www.comprendo.co.uk">http://www.comprendo.co.uk

The security log on this system is full error message

David — Mon, 14 Sep 2009 07:01:50 +0000

When you use an account that is not a member of the Administrators group to try to

log on to a computer that is running Windows Server 2003 or Windows XP, you may receive the following message in the “Log On to Windows”

window:

The security log on this system is full. Only administrators can log on to fix the problem.

You can log on to

the computer by using an account that is a member of the Administrators group. However, if you log on to the computer remotely, you may receive the following

message:

The security log on this system is full.

This issue occurs because no more events can be logged to the Security log

on the computer. When events cannot be written to the Security log, only accounts that are members of the Administrators group can log on to the

computer.

To resolve this issue, use an account that is a member of the Administrators group to log on to the computer. Then, follow these steps to

specify that Security log events can be overwritten:

1. Click Start, point to All Programs, point to Administrative Tools, and then click Event

Viewer.
2. Right-click Security, and then click Properties.
3. In the Log Size area of the Security Properties window, click the Overwrite events as

needed option under When maximum log size is reached.
4. Click OK.
5. Close Event Viewer.

Non-administrative users will now

be able to log on via Termianl Services.

For assistance

or advice contact Comprendo on +44 845 527 4394 or refer to our website

for your nearest office http://www.comprendo.co.uk

style="font-size: 10pt; color: #000000; font-family: Arial; mso-ansi-language: EN-US; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language:

EN-US; mso-bidi-language: AR-SA;">Comprendo is an IT Solutions and Computer Support to businesses in the UK. Comprendo provides a full range of Information

Technology services for medium sized businesses.

Comprendo Launches Live Online Support

David — Tue, 25 Aug 2009 12:42:58 +0000

Comprendo has recently launched an online live support system. This means that you can chat with a

support specialist in a real-time environment. You will be able to ask questions and get advice on any PC related questions.

How does it work? You

will log onto the website http://www.comprendo.co.uk. On the right hand side menu you will notice a Live Help link.

By clicking on the link, a chat window will open and within seconds you will be chatting with a technician.

This is a free service. No information is

required to chat with a technician. This means that you can get answers without any hassle or having to register with the site.

Comprendo Ltd offers

IT Managed Support Solutions and Computer Support to businesses in the UK, specialising but not limited to the Yorkshire and Lancashire areas. Comprendo

provides a full range of Information Technology services to medium sized businesses. Please visit our main site at

href="http://www.comprendo.co.uk">www.comprendo.co.uk or call us on 0845 5274394 for more info. You can also email us.

Our philosophy is that communication and control is of prime importance, so every step of the way we’ll keep you

informed and in control of your IT. We pride ourselves in being flexible, thus custom-creating services that work for our clients, and not solutions that

suit our needs. We aim to offer solutions that work for you, allowing you to focus on running your business.

Support is given by fully trained

professionals, who will quickly drill down to solve any problems that arise.

The Senior Management of Comprendo Ltd have decades of experience in the

IT and recruitment industries. As IT professionals and Business Managers, we are confident that we understand the requirements and needs of SME´s.

IT Support Cape Town – www.comprendo.co.za – Comprendo Launch IT Support Services in Cape Town – South Africa

admin — Tue, 18 Aug 2009 20:30:46 +0000

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IT Support Cape Town

UK Based Company “Comprendo Ltd” are proud to announce their decision to

enter the ”IT Support” market in CapeTown, South Africa.

We will be launching our new domain

style="color: #5eb2e5;">www.comprendo.co.za the coming weeks.

If you want to see what IT support services we offer to the UK market (and will be offering the same valuable services in Cape Town), please visit our UK

site – www.comprendo.co.uk

WATCH THIS SPACE – It’s going to be very exciting for the Cape Town IT Support

services market!!

The website may not be up, but our office in Cape Town is open and ready to serve you. If any of the following interests you please

call the Cape Town office on +27 21 680 3818 or email us at

href="mailto:info@comprendo.co.za">info@comprendo.co.za - Remember advice is always free!!

Summary of services

FULLY MANAGED SOLUTION

This is a fully outsourced solution which is managed from our data centre and

deployed to you via Microsoft Remote Desktop/Terminal server technologies.
We are able to assist you with all your IT needs and provide the solutions,

including:

Front-End Business Application (custom designed around your needs)
Email (Microsoft Exchange Server)
Data Storage
Backups
Telephone System
Microsoft Office
Most 3rd Party
Applications

We will establish what your requirements are and build a solution that is perfect for you. A solution that is reliable, secure

and best of all, THAT JUST WORKS!

IT SUPPORT SERVICES

class="package_mid_2">

Our support and maintenance contracts are perfect for any business application, from 1 to 200 users.
We can either take complete ownership of your IT systems or complement any in-house IT staff you may already have.
Each business is unique,
and therefore each one of our support contracts is tailor-made to your requirements.
Support Contracts offer excellent value for money and
allows you to budget for your yearly IT costs.

Opposed to sitting back and waiting for things to happen, we pride ourselves in being

pro-active. This includes keeping you informed of technologies that may help you. We will never recommend any new products simply because there is a monetary

incentive in it for us.

We aim to be your IT Department – part of our business becomes a part of your business. Our aim is for you to get the best out

of your IT – to this end we offer a personal service and are people you can talk to!

class="package_sub_title_3"> PRO-ACTIVE MONITORING

Having worked in busy IT departments, we understand that

you can’t simply wait for problems to develop and manifest themselves. You have to proactively make an effort to flush the problems out, and once found,

solve them!

Many problems can be prevented by a Daily, Weekly or Monthly preventative maintenance schedule. Take for example a hard drive that has

filled up overnight. It could take an engineer 10 minutes to prevent this from happening or it could take an engineer a few hours of downtime to fix the

problem.

Again, like all our solutions, we will sit down with you and assess what IT infrastructure you have and recommend the best plan of action.

The early bird catches the worm (or Virus).

class="package_container">

Bronze

AD-HOC IT SUPPORT

class="package_mid_4">

A very simple solution: Should you require help with any of your IT Products or Solutions, we can provide a service at a fixed

hourly or daily rate. Do you have an emergency that needs immediate attention? perhaps you have a project that needs completing, or maybe you just want to

put us to the test before signing a maintenance contract. Whatever your reason, we will provide a professional and reliable

service.

class="package_sub_title_5"> ADDITIONAL SERVICES

SITE ANALYSIS & RECOMMENDATIONS

We understand that if you wanted to know all there is to know about IT, you would be doing what we do. So if you have outgrown
your current solutions, or want to stay ahead of your competitors, we will be more than happy to come in and assess what you have and make sensible

recommendations.

IT SUPPORT SERVICES

Hardware and Software installations
Hardware Diagnostics and Upgrades
Software Updates & Optimization
Optimize system configuration for maximum
performance
Update virus definitions and scan for viruses
Update Spyware definitions and scan for Adware, Malware or
Spyware
Certified Hardware Cleaning
Network and Internet security
Backup System monitoring
Anti-Virus Installations & Updates
Firewall Installations & Updates
Install latest operating system updates
and service patches
Install up-to-date security patches
Intrusion detection (IDS)
Removal of device
conflicts & system lags
Maximize system resources
Assist users with computer related problems
Answer
employee questions
Training on new equipment or programs
Software Licensing compliance

Voip-services.co.za – South Africa’s New Leader in VOIP communications!

admin — Tue, 18 Aug 2009 14:42:07 +0000

src="http://www.comprendo.co.uk/wordpress/wp-content/uploads/2009/04/logo_sqr2.png" alt="" width="193" height="108" />

UK Based Company “Comprendo Ltd” are proud to announce their decision to enter the exciting new market

of VOIP solutions in South Africa.

We will be launching our new domain

href="http://www.voip-services.co.za">www.voip-services.co.za in the coming weeks.

The Domain may not be up, but our office in Cape Town is open

and ready to serve you. If any of the following interests you please call the Cape Town office on +27 21 680 3818 or email us at

href="mailto:info@comprendo.co.uk">info@comprendo.co.uk

Need the Following:

International telephone numbers : Operating in
South Africa but want a UK/US or any international number – We can help, all you need is a broadband/ADSL connection, a Voip phone and an average monthly

cost af about R100!! – This also means you get billed only for local calls.
“PABX ANYWHERE” – Using the latest VOIP
Technology we are able to replace normal hardwired phone systems with a voip system which allows you to :
- Connect to your phone system from
  anywhere, so long as you have an internet connection. This means you can have “homeworkers” who can conect directly to your phonesystem and be contactable
  
  via an internal extension and allow them to make outgoing calls via your main office number.
- Allow you to have numerous incoming numbers from
  different locations eg: London, Manchester, Switzerland, France that all terminate into any office of your chosing.
- Easy setup and cost
  effective.
Asterisk Phone systems

class="headingFont">Network/Telecoms

Comprendo is very

proud to add another fantastic product to its line of IT Managed Services: PABX Anywhere

Using the latest VOIP Technology we are able to replace normal hardwired phone systems with a voip system which allows you to

Connect to your phone system from anywhere, so long as you have an internet connection. This means you can have “homeworkers” who
can connect directly to your phone system and be contactable via an internal extension and allow them to make outgoing calls via your main office

number.
Allow you to have numerous incoming numbers from different locations eg: London, Manchester, Switzerland, France that all
terminate into any office of your chosing.
Easy setup and cost effective.

So if you want to increase productivity and

decrease costs, please feel free to email us on info@comprendo.co.uk

Benefits of a Comprendo Asterisk Phone System

Asterisk phone systems are an excellent, fully

integrated VOIP PBX solution for businesses of all sizes. The set up eliminates the tremendous cost of setting up a traditional PBX system. This high cost

often eliminates the possibility of using PBX for small businesses, but with Asterisk, even the smallest business can have all of the benefits of PBX in

their office without spending money they do not have.

What Is Asterisk?

Asterisk is an open source software PBX that can be

used by businesses and individuals alike. It is designed to run on Linux, but it can run on other platforms as well, including Windows. Asterisk was

developed by Digium, Inc., who also sells the hardware necessary to set up Asterisk phone systems. Compared to other PBX options, Asterisk is incredibly

affordable and has many features that are hard to find elsewhere.

Benefits of Asterisk in the Office

Besides the fact that it

costs thousands of dollars less than a traditional PBX system, Asterisk provides its users with numerous other benefits. Since Asterisk phone systems are

VOIP PBX systems, they use broadband connections to connect the telephone network to the traditional global telephone network. Calls can still be made and

received in the same manner that they are with a traditional PBX system. Additionally, because the connection is made through the Internet and not the phone

line, employees that work remotely can be connected directly to the office PBX through their Internet connections. When someone calls your office and chooses

extension 10, that extension could actually be your home-based worker, and the customer would be none the wiser.

For large businesses that have

locations in several geographical areas, using asterisk will allow the various offices to connect over the network. This can eliminate much of the expense of

conference calls a company spread over several states usually faces. Additionally, employees who must travel frequently can stay connected to the office PBX

system as long as they have an Internet connection.

Asterisk phone systems allow every extension to have its own voicemail box. These voicemail boxes

are connected to the employee’s email accounts, so no one will ever miss a message again.

Asterisk supports a variety of VOIP protocols. Among the

protocols it accepts are MGCP, H.323, and SIP. The program can connect IP phones to the traditional phone line easily. This flexibility makes the system easy

to integrate into established businesses.

If needed, Asterisk phone systems can interface with traditional telephone lines. The product comes with

several high-end features, such as voice recognition system integration, call data record, and text-to-speech system integration. All of these features make

it one of the best PBX products available.

Benefits of Asterisk for Customers

Your employees are not the only ones who benefit

from Asterisk phone systems. Your customers will benefit as well, both directly and indirectly, when you implement this system. It has features that are

found in the most expensive products on the market, such as on-hold music that supports both MP3 and streaming media. Customers will have shorter wait times

because the call queues allow agents to monitor the queue while they take the incoming calls, so they can shorten the calls if needed.

Asterisk phone

systems offer the best of both worlds to their users. They provide a plethora of features to the business at a fraction of the cost of their traditional

competition. There are other VOIP PBX options out there, but Asterisk is the oldest and most well established, making it the preferred choice among many

business owners.

Netbooks – The future ??

admin — Tue, 18 Aug 2009 14:22:20 +0000

There is a new class of laptop known as the Netbook. These are

small, light, energy-efficient and inexpensive. They are ideal for email, internet and document editing on the move. Due to a small screen and low CPU

power they are not ideal for full-time use, but compliment a desktop PC well. Models are available running Windows XP Home and Linux with Open Office.

Examples are the Asus EEE PC and the Acer Aspire.

Interested in knowing more? Contact your IT Support Partner in Yorkshire on 08455274394 or

visit our website at www.comprendo.co.uk

PC / Server Repairs – Skipton and North Yorkshire

admin — Tue, 18 Aug 2009 14:05:37 +0000

PC REPAIRS – Server REPAIRS – Ever needed someone to call

class="Normal-C3">

when

your computer is on the fritz? When a virus hits and you

class="Normal-P0">need someone to repair your

computer? Call Comprendo on

0845 5274394 or visit our main site at

class="Normal-C3">

www.comprendo.co.uk for your computer or server

repair.We also take care of your Microsoft server repairs

class="Normal-C3">

including Linux server repairs.

class="Normal-C3">Our trained technicians and engineers fix and repair

all

style="font-size: large; color: #41200b; font-family: Tahoma;">makes of servers, computers and notebooks. We repair Intel,

class="Normal-C3">

class="Normal-C3">ASUS, DELL, HP, Acer, Sony and many

more.

We can send an engineer or

technician to your office or home;

or you can drop off your computer or notebook for repair at

class="Normal-C3">

one of our

offices.