Working with a new IT provider is a significant move for any business to make, whether you’re changing partners or outsourcing your IT for the first time. At Comprendo our intention is to build long-term relationships with our clients, enhancing their IT strategy and aligning it with their business goals. Rather than just using IT tools for essential tasks, we want to help organisations leverage their tech as a fundamental part of their growth plan for a robust, successful and sustainable business.

We pride ourselves on our professionalism and values, including our customer first approach, ethical practices and dedication to continuous improvement. Here’s how we’ll actually demonstrate our commitment to partnering with you and your business:

• Fully-trained IT technicians, offering a wealth of knowledge and experience across a range of platforms and technologies. We are a Microsoft partner with Cyber Essentials Plus accreditation.
• Tailored, scalable IT solutions based on a thorough understanding of your needs to align your tech with your objectives. Personalised support for individual, unique business needs with a professional, empathetic and jargon-free approach. We want our clients to feel empowered by the solutions we provide.
• Regular communication and multiple touchpoints for engagement with our clients: Proactive updates on system performance, potential issues and planned maintenance. We frequently ask for your feedback, maintain an active presence on our socials and attend local networking and business expos.
• Well-defined and transparent Service Level Agreements, including a 15 minute response time for support tickets during office hours. 24/7 monitoring of IT systems is standard for managed clients, using advanced tools to resolve issues before they become critical.
• Best practices are followed at all times, such as encryption, firewall management and regular vulnerability assessments, ensuring the security of your IT systems. We offer robust disaster recovery services and regular backups to safeguard your data.
• Ethical practices: Ensuring compliance with relevant regulations, such as GDPR, HIPAA and PCI DSS and maintaining high standards of data privacy.
• Honesty and Integrity: We practise transparency in decision making; if a problem takes us just 5 minutes to fix, we’ll tell you. We deliver on our promises.
• Clear pricing models with options of retainer agreements, pre-paid hours or pay-as-you-go, with billing in increments of 15 minutes. The pre-paid hours option provides flexibility and affordability for smaller businesses.
• Keeping up with technological advancement to provide innovative solutions for our clients. We actively explore new technologies and continuously improve our service offering.
• A genuine commitment to sustainability, including a focus on the reduction of E-waste and energy consumption (see the footer of our website for our Sustainability Policy), the support for local dog charity, Aireworth Dogs in Need, and our collaboration with Macaulay & Co. Property Management in bringing regular local business networking to Cross Hills.

We work with SMEs in a wide range of sectors, including charities, HR, energy and vehicle recovery. Whatever your industry, our aim is to deliver secure, reliable IT services, and in doing so, increase productivity, reduce downtime and provide you with peace of mind. Through a strong and genuine partnership we will provide the technical landscape you need to reach your business objectives.

And how do you know we won’t overpromise and underdeliver? The proof, as they say, is in the pudding. Here’s what a couple of our clients have to say,

• ‘’Comprendo has been an outstanding partner for our IT needs for over 7 years. Their team is knowledgeable, responsive, and always happy to help our staff, ensuring our systems run smoothly and efficiently 365 days of the year. I highly recommend their services to any organisation looking for a reliable IT managed service provider.’’

Group Data & Security Information Officer / Recruitment sector

• ‘’…They truly go the extra mile, ensuring our success every step of the way. I wholeheartedly recommend to any business seeking IT support to discuss your needs with them, you will not regret it, remember, exceptional IT support isn’t just about fixing technical issues—it’s about building trust and providing peace of mind, exactly what Comprendo have done.’’

Project Manager / Recruitment sector

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And if you’ve got IT requirements you’d like to discuss with us, and you like the sound of how we do things, we’d love to hear from you. Whether you’re looking for a 24/7 managed service provider, 9-5 IT support or a robust cyber security strategy, book your FREE no-obligation 2-hour consultation with us at your convenience.

For more information or immediate advice, call our IT support team on: 0345 527 4394 or email us at: info@comprendo.co.uk

We look forward to being part of your success story.

At Comprendo, we provide customer-focused IT services, solutions and support to businesses throughout North and West Yorkshire, Lancashire and beyond, including Leeds, Bradford, Harrogate, York, Preston and Manchester. Looking to outsource your IT or review your cyber security? We look forward to hearing from you.